BellHawk Systems' team of experts provides personalized friendly services to assist its clients to implement real-time operational intelligence systems. This ranges from assisting clients who are using packaged operational intelligence systems through BellHawk Online to assisting IT departments and solution integration partners implement customized operations tracking and management solutions tailored to the specific needs of each client.
Custom systems implementations typically start with a systems design phase, which typically costs $5,000 plus travel costs. In these design phases a member of BellHawk Systems staff comes to the client's site to gather information about the client's operation. This is then used by the BellHawk Systems team to come up with a recommended technology solution and operating procedures.
Sometimes BellHawk Online clients also request design phases to make sure that they are taking the best approach to solving their problems. For those organizations that are new to the technologies involved and how to use them, having a BellHawk expert make recommendations can result in savings of weeks or months off an implementation schedule. Otherwise this time would be spent by their own staff members in a steep learning curve or, even worse, time and money wasted in making bad decisions.
Other services include:
Providing expertise and know-how in the implementation of operational intelligence systems to meet specific management objects.
Providing advice about procuring the correct barcode equipment and supplies for systems deployment
Assistance to client's IT staff with installation, if software is to be installed on the client's own Windows Server
Assistance with setting up the BellHawk knowledge base to configure BellHawk for a specific application.
Training and support in using BellHawk.
Customization of the BellHawk software to meet application specific requirements.
Working with client's technical staff and consultants to assist them with implementing real-time data exchange interfaces with other systems.
On-going technical support to ensure that the BellHawk software keeps running reliably.
The BellHawk software is an open-architecture platform which incorporates user configurable rules industry standard software components an, such as a SQL Server database, to enable clients to tailor their systems to meet their specific requirements. This includes capturing custom data, generating custom reports and dashboards, printing barcode labels in custom formats, and creating automated data exchange interfaces with a wide variety of other systems. These can all be performed by our clients, or by third party systems integrators, or with the assistance of BellHawk Systems' technical staff.
In summary, BellHawk Systems' staff works as a team with its clients to provide the skills, know-how, and support services that clients cannot or do not wish to provide internally.
Support services can be purchased from BellHawk Systems on an hourly rates basis in the form of pre-paid Support Services Bundles.